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D600 Free Service   -   Page   1
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Posted: Wed Feb 26th, 2014 09:18
 
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amazing50

 

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A little legal action sure got the Nikon wheels spinning. Hope this will get them to improve their customer service.
 
This is the US version but I understand that it is available worldwide.
http://www.nikonusa.com/en/Service-And-Support/Service-Advisories/hs309y82/Technical-Service-Advisory-for-Users-of-the-Nikon-D600-Digital-SLR-Camera.html
 
Also some comments by Thom
http://www.dslrbodies.com/newsviews/nikon-issues-new-d600-advis.html



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Posted: Wed Feb 26th, 2014 17:55
 
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jk



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Thanks for posting. I have seen the report of this happening unofficially but it seems that Nikon have agreed to change all/any D600 shutters. I think I might give Nikon UK a ring when I return home and find out the state of play. I am not unhappy with my D600 but yes I have to clean the sensor to get rid of spots. If they are exchanging for a new D610 then I am happy to lose the D600 for a week or two.



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Posted: Thu Feb 27th, 2014 13:09
 
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Gilbert Sandberg

 

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JK
re: Nikon UK
A similar message has appeared on the european Nikon sites.
For the UK:
https://nikoneurope-en.custhelp.com/app/answers/detail/a_id/59693

Regards, Gilbert

 




Posted: Thu Feb 27th, 2014 20:43
 
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Peter LO

 

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Too late. Nikon did replace the shutter unit of my D600 free of charge last year, but only after I scratched the sensor when cleaning. And I had to pay for sensor replacement. :-(

 




Posted: Fri Feb 28th, 2014 09:46
 
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amazing50

 

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Peter you might be able to get a refund now that they have admitted it was there problem.



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Posted: Fri Feb 28th, 2014 12:59
 
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Gilbert Sandberg

 

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A,
Would you really expect a manufacurer to replace a product you wrecked/damaged?
I am not familiar with Canadian law, common sense would exclude such claims.
Regards, Gilbert

 




Posted: Sat Mar 1st, 2014 10:16
 
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amazing50

 

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Would the sensor been damaged if the shutter wasn't squirting oil on to the sensor? Very unlikely.

It wouldn't be worth the legal fees to argue the claim, but requesting reimbursement at this time might be successful.

Just posting this story on all the larger sites would be much more of a PR headache to Nikon than refunding a few hundred pounds.



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Posted: Sat Mar 1st, 2014 22:36
 
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Peter LO

 

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Good point A about the timing, but I won't expect anything from a company which dares to say a pro lens on the current product line-up is incompatible with its camera models manufactured since 1999.

 




Posted: Sun Mar 2nd, 2014 10:47
 
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amazing50

 

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To which pro lens are you refering?



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Posted: Mon Mar 3rd, 2014 01:54
 
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jk



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I think that Peter is referring to this thread.
http://www.nikondslr.uk/view_topic.php?id=832&forum_id=3

The Nikon 80-200 f2.8 AF apparently it is not fully compatible with the D800e.



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