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MAC P-poor service   -   Page   4
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Posted: Mon Jul 9th, 2012 13:11
 
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steve of oxford

 

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Doug wrote:
steve of oxford wrote:
My lad is currently downloading OSX SL, from 'somewhere'....had MAC not been such gits with the upgrade access we wouldn't be doing this, so the fact that there's a bit of piracy going on is entirely MAC's fault.

Since when was theft a legitimate form of protest/complaint?



Retrospectively, when was rudeness, being too damn useless to stock the flash drive upgrades and generally giving customers a bum steer ever a standard of service?

Crap attitude = angry customers.

As for the new OS, darned if we could get the upgrade to install from DVD, we had to burn to USB then it went in smooth as silk.

Will eventually upgrade the hardware on this, more RAM, SSD, a nice contrasty red keypad + a few replacement aluminium case parts.

 




Posted: Mon Jul 9th, 2012 18:18
 
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jk



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steve of oxford wrote:
Aha!.....just ran the updates, Mac App has magically appeared.

You know the more I read input here the more convinced I am that guy in Reading Mac wasn't very helpful. In fact got quite a bit wrong.

Wonder if they have commission tied into appointments, would explain a lot.


In all fairness when it is good or average it is excellent compared to every other company standard of service but like you say if you get a crap person they are just that and it reflects poorly on the company.


I suggest that you steer well clear of Reading seems like it is still the same sort of place as 40 years ago when I went to school in that area. However I was fortunate in that I only went there to catch the train to London!



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Posted: Tue Jul 10th, 2012 11:55
 
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steve of oxford

 

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jk wrote:
steve of oxford wrote:
Aha!.....just ran the updates, Mac App has magically appeared.

You know the more I read input here the more convinced I am that guy in Reading Mac wasn't very helpful. In fact got quite a bit wrong.

Wonder if they have commission tied into appointments, would explain a lot.



I suggest that you steer well clear of Reading


Too right. I've lived in this area for 40 years and have seen all the changes. Like I said before it has a lot to do with factors such as town hall officials hell bent on getting city status, so they can line themselves up for the fat one, which is why there's so much marble & pilkington, and the generally poor standard of education Reading is infamous for.

Lol.....I remember years ago I went into Seargents who at that time were Myford agents. I was looking in the micrometer cabinet, and after not much time noticed all the staff had ran off and hidden themselves.

That former world renowned engineering supplie business soon went into one of Reading's trading estates, sported a bright coloured plastic front, and sold grass seed. A month after that they went bust.

Want a citation of which might be the most useless town in the UK?, it has to be Reading, no shop has EVER got what you want, car parks managed by crooks, shops staffed by thick headed monkeys absolutely lacking any understanding of customer service.

...and to cap it all, undoubtedly governed by THE most corrupt town hall in the land.

Crap hole, simple as that.

 




Posted: Tue Jul 10th, 2012 12:07
 
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TomOC



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Doug wrote:
jk wrote:
I find the current Apple stance about software distriution to be somewhat strange as i assumes that everyone has fast broadband connections.

It's strange that they are the only ones doing it since it allows them to drive the price downwards (30%+ of the price at retail is profit for that retailer, then a portion is for the wholesaler and presumably there should be some profit for Apple too)
Despite this, Apple have managed to drive the price down for physical media and smash the price for downloaded versions
It should be possible to get a Lion Upgrade (Snow Leopard Required) from any Apple store
As of Mountain Lion things might change again, but I wouldn't be surprised (after a delay) to see Mountain Lion on USB too


Doug-

That sort of got my back up when it was announced, too. But as time goes on, it seems not to matter here. USA doesn't have the fastest broadband in the world by a long stretch but it is becoming ubiquitous. And you can always go to a Starbucks or Apple store and use their broadband in a pinch.

I really was skeptical when my wife ordered a MacBook Air - no dvd drive? Are you kidding? But that was a year ago and it hasn't been an issue yet. Worse case, i can scoot out to an Apple store and buy a super drive if the odd emergency every comes up (though I am increasing thinking that won't happen :-)

Apple doesn't consult us when the want to "lead" but so far they have made mostly good choices or changed. I have an external floppy disc drive in the basement somewhere that I kept "just in case."..... :-)

Cheers,

Tom



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Posted: Tue Jul 10th, 2012 12:53
 
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blackfox



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steve as a ex resident of reading i really do feel for you ,luckily i moved oop norf 27 years ago ,so i don't have to put up with that crap no longer .:rofl: however your approaching the problem in totally the wrong manner for reading ,what you should be doing is hanging around (is it still the butts) shopping centre and looking for someone with white eyeballs standing in a doorway smoking something that smells funny ,approach this character or characters with caution then ask them very quietly if they can go shopping ?? for you and acquire the latest mac (give them the spec you want) agree to meet them in a hour and pay at least 200 smackers for it .
job done and no upgrade problems :devil::devil::devil:

 




Posted: Wed Jul 11th, 2012 03:09
 
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jk



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I think that reading suffers from the Winnersh Triangle problem.
All the clever boys and girls are in offices in the WT where all the high tech companies live or west of Reading at Theale or Swindon. So this leave the city centre shops to be staffed by the less good.

I wont comment further as I'm sure that some of these peoe are equally good but have had lesser opportunites or inclination at the wrong tim in their life.


Be generous to people if you want get the best from them! That doesnt mean give money but kindness of thought and action! :-)



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Posted: Wed Jul 11th, 2012 05:03
 
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Iain



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I think you have been unlucky Steve. I have used the apple store a few times and always had good helpful and accurate service.

 




Posted: Wed Jul 11th, 2012 13:35
 
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steve of oxford

 

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blackfox wrote:
steve as a ex resident of reading i really do feel for you ,luckily i moved oop norf 27 years ago ,so i don't have to put up with that crap no longer .:rofl: however your approaching the problem in totally the wrong manner for reading ,what you should be doing is hanging around (is it still the butts) shopping centre and looking for someone with white eyeballs standing in a doorway smoking something that smells funny ,approach this character or characters with caution then ask them very quietly if they can go shopping ?? for you and acquire the latest mac (give them the spec you want) agree to meet them in a hour and pay at least 200 smackers for it .
job done and no upgrade problems :devil::devil::devil:


LOL that just about sums it up. Though personally I prefer a bit of dex amphetamine sulphate myself, kind of turbpcharges you, perfect for any confrontation.

Ye it is still the Butts, though it has dropped a lot in rating since we now have the Oracle centre, which is where Mac is.

 




Posted: Wed Jul 11th, 2012 13:37
 
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steve of oxford

 

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Iain wrote:
I think you have been unlucky Steve. I have used the apple store a few times and always had good helpful and accurate service.

We've concluded it is just useless Reading.

 




Posted: Wed Jul 11th, 2012 13:39
 
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steve of oxford

 

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I wont comment further as I'm sure that some of these people are equally good but have had lesser opportunites or inclination at the wrong tim in their life.

Nah they're just bloody thick.

 

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