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MAC P-poor service   -   Page   3
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Posted: Mon Jul 9th, 2012 01:06
 
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Doug

 

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steve of oxford wrote:
My lad is currently downloading OSX SL, from 'somewhere'....had MAC not been such gits with the upgrade access we wouldn't be doing this, so the fact that there's a bit of piracy going on is entirely MAC's fault.

Since when was theft a legitimate form of protest/complaint?

Still, at least you are fairly safe from the viruses that plague warez on the pc



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Posted: Mon Jul 9th, 2012 01:46
 
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I find the current Apple stance about software distriution to be somewhat strange as i assumes that everyone has fast broadband connections. This may be true in sunny CA but not everywhere in the world.

Customers should be able to purchase software on DVD/CD or USB drive at any store.
I know this represents a large logistics problem for Apple but at the end of the day this would generate even 'bigger' profits. As the most profitable company in the world this may not be a priority now but it would increase customer satisfaction.



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Posted: Mon Jul 9th, 2012 02:05
 
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Doug

 

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jk wrote:
I find the current Apple stance about software distriution to be somewhat strange as i assumes that everyone has fast broadband connections.

It's strange that they are the only ones doing it since it allows them to drive the price downwards (30%+ of the price at retail is profit for that retailer, then a portion is for the wholesaler and presumably there should be some profit for Apple too)
Despite this, Apple have managed to drive the price down for physical media and smash the price for downloaded versions
It should be possible to get a Lion Upgrade (Snow Leopard Required) from any Apple store
As of Mountain Lion things might change again, but I wouldn't be surprised (after a delay) to see Mountain Lion on USB too



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Posted: Mon Jul 9th, 2012 02:15
 
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Robert



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I have made three full recoveries from the Apple servers on my very slow, sub 1Mb connection, it was done overnight and took up to 12 hours.

No doubt there are still places with even slower broadband and dial up, so Apple DO provide USB Thumb drives for just those cases.



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Posted: Mon Jul 9th, 2012 02:24
 
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Doug wrote:

It should be possible to get a Lion Upgrade (Snow Leopard Required) from any Apple store.

As of Mountain Lion things might change again, but I wouldn't be surprised (after a delay) to see Mountain Lion on USB too


You should be able to clean install Lion without Snow Leopard being present, I have done it several times.

Mountain Lion will clean install and go on top of Lion if needed. It is NOT a good idea to migrate any applications or utilities from Lion to ML, get fresh versions from the creators.



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Posted: Mon Jul 9th, 2012 02:47
 
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Robert wrote:
Doug wrote:

It should be possible to get a Lion Upgrade (Snow Leopard Required) from any Apple store.

As of Mountain Lion things might change again, but I wouldn't be surprised (after a delay) to see Mountain Lion on USB too


You should be able to clean install Lion without Snow Leopard being present, I have done it several times.

Mountain Lion will clean install and go on top of Lion if needed. It is NOT a good idea to migrate any applications or utilities from Lion to ML, get fresh versions from the creators.


Yes I can as well. I can do a full clean install from my homemade USB Lion installer.



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Posted: Mon Jul 9th, 2012 12:05
 
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steve of oxford

 

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Interestingly, though I am now on Snow Leopard which is the current OS, I STILL don't have the Mac App feature.

Therefore when that 'genius' said I could upgrade from Leopard to Lion, he was obviously trying to be some kind of funny man in the knowledge that MAC have gone disc-less.

I have a feeling MAC are going to regret their latest act of corporate-ism. People will eventually get wise to buying a comp that you can't fix without kow towing to a stupid appointment system. (one can see where this is going; 'we won't talk to you unless you have bought or we can see your money)

In summary of my own experience; nice hardware, arrogant company to deal with.

 




Posted: Mon Jul 9th, 2012 12:53
 
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In USA (at least) Apple has notified all registered users of MobileMe that they can request a free upgrade and then download Lion for 29USD.

If anyone lives near Steve who got this message, you might be able to pass him a Snow Leopard disc?

Steve, I hear your anger, but in the long run we are all really well served by the login system for the genius bar - that store can get really crowded and it is nice to have an appointment so you know when you will be helped.

Good luck,

Tom



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Posted: Mon Jul 9th, 2012 13:01
 
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steve of oxford

 

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Aha!.....just ran the updates, Mac App has magically appeared.

You know the more I read input here the more convinced I am that guy in Reading Mac wasn't very helpful. In fact got quite a bit wrong.

Wonder if they have commission tied into appointments, would explain a lot.

 




Posted: Mon Jul 9th, 2012 13:05
 
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Robert



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Steve, there is a huge and fairly close community with the Mac, apart from a buddy I have who is a genius, and specialises in laptops, I have never dealt with one, since my first Mac in 1988. I have lost count of the Apple computers I have owned over that time, both new and used.

If I need help with my computers I refer to one of my buddies or perhaps ask a question on the Apple Support Community (ASC) where there is a wealth of knowledge among users who give their time freely to help other users. There are some idiots too but that is one of the features of the internet and they can for the most part be ignored.

https://discussions.apple.com/community/



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