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| MAC P-poor service - Page 2 | |
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| Posted: Sun Jul 8th, 2012 13:57 |
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11th Post |
jk
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steve of oxford wrote: More on my macbook.... Steve, As a new Apple user you need to understand the culture and way the system works. As a new Apple customer I was similarly miffed the first time I visited the Apple Store in London as I expected to get to see someone who would fix my phone. Having to make an appointment when I had only that day in London was not possible. So I got my iphone fixed when I was in Exeter a week later. However I could book my appointment at a suitable time for me in Exeter Apple Store, there in the Apple Store in London.  You will find that if you follow the process then you will get excellent service of the highest quality from helpful and polite assistant who are knowledgeable about their products. BTW: The guy had to go to his appointment so needed to leave you otherwise he would be making two customers unhappy. The fact that there are so many happy Apple customers is because there is an appointment system where they can spend as much time as they need to to understand your problem then get it sorted. To get your problem resolved you can leave the computer with them to fix or upgrade and then make an appointment to pick up and test and they will once again spend time with you and explain what they have done. You may have been miffed not to be dealt with like you are in a shop but if you want that service then you can go to PCWorld and buy an Apple there. Unfortunately if anything goes wrong then they (PCWorld) have absolutely no idea how to fix it (the same if your Windows PC came from there!!). They are box shifters of the worst kind. All the Apple software is downloadable over the internet from the Apple Store. If you know what you want to do then all is available once you have an Apple Store account (email address and credit card details required). The system works beautifully (especially if you have a fast and reliable ADSL connection) with few if any glitches unless you want to buy stuff from outside of a country where your credit card is registered. This is due to the current obsession about money laundering, etc. and has nothing to do with Apple. If you need help then probably best to ask than be frustrated. There are many here who can help you.
____________________ Still learning after all these years! https://nikondslr.uk/gallery_view.php?user=2&folderid=none |
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| Posted: Sun Jul 8th, 2012 14:06 |
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12th Post |
jk
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steve of oxford wrote: Doug wrote: I would agree on your experience being the opposite of mine, and there is reason for this;...here in the UK customer service has gone right down the pan. Also, I'm from an age when serving customers meant something, so if I get mugged around I tend to get quite nasty. Trust me, wasting their time when they could be making commission does upset them, especially if you remind them of the fact. My position is; me customer, they serve. There's an additional factor in this however; obviously being in Australia you won't know Reading England, but I can assure you if there was a league of utterly useless UK towns Reading would be at the top of the list. What we've been finding for years now it has something to do with local education boundaries, for example go to Oxford and you really do notice a big difference in service standards compared to Reading. Same difference is noticed going east into Wokingham. Not to say any kids leaving school in the Reading area who go into shop work are thicko's, but we draw our own conclusions around here. "dunno, nah we aint got them, never erd of it mate, and even fk-off somewhere else then", are all too common attitudes from shop staff in these parts. I remember not so long ago going into Reading and asking for a slide rule, I should have had a DV camera to record the gormless look on faces. Went to Oxford and every shop assistant who didn't have any in stock still knew what I was talking about. Here's another recent example; going into Reading BMW mini dealership for a thermostat.....had to wait for the storeman and one of the mechanics to stop punching each other, and that was in the middle of the showroom! There's something in the fact that Oxford has Oxford university, and Wokingham area abuts Eaton's patch. Whatever....don't expect to go into Reading and as a consumer receive professional service, and that's aside from Apple's git policies. The way I see it, if I go into a shop and don't leave with a smile on my face, then the shop has got something badly wrong. MAC had an epic failure this morning. No, I will not be talking to robots, and no I will not be increasing my phone bill either, and no, I will not wait for this software. Though I might actually just wipe OSX altogether and install linux. My lad is currently downloading OSX SL, from 'somewhere'....had MAC not been such gits with the upgrade access we wouldn't be doing this, so the fact that there's a bit of piracy going on is entirely MAC's fault. Well I can say that your experience in Reading is probably repeatable in many UK cities and towns. No wonder that standards are slipping when you have the dubious elite in glass towers in COL busy manipulating bank rates for their own greedy gain!! If I was you I would go to Oxford for my shopping and let the Reading mob go to the dogs!. Back on topic. See my previous post.
____________________ Still learning after all these years! https://nikondslr.uk/gallery_view.php?user=2&folderid=none |
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| Posted: Sun Jul 8th, 2012 14:10 |
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13th Post |
jk
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Doug wrote: Getting billed twice, but not really getting stung since new versions of OSX once cost $130 (still half of windows cost) and now cost less than $100 even in the worst case described above and as little as $20 if your mac was running snow leopard (post August 2009) and you upgrade later than this month Apple OSX is very cheap. I bought my Snow Leopard disk for £15 (i think) and my Lion was £25 for the download. Not very convenient as I have a slow Spanish broadband connection. Windows7 upgrade was £79 or £212 new when I last looked.
____________________ Still learning after all these years! https://nikondslr.uk/gallery_view.php?user=2&folderid=none |
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| Posted: Sun Jul 8th, 2012 17:22 |
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14th Post |
steve of oxford
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As a new Apple user you need to understand the culture Oh yeah, I understand it alright. RIP OFF The guy had to go to his appointment so needed to leave you otherwise he would be making two customers unhappy. It's a high street shop, not a doctor's surgery To get your problem resolved you can leave the computer with them to fix or upgrade last time i looked it didn't say mug punter across my forehead.....that guy in Reading Mac could have easily suggested I leave it with him for a couple of hours and he'd install from the shop copy. Instead, he rudely gave me the bums rush and that did it for me from that point on. All the Apple software is downloadable over the internet from the Apple Store. Not if you've got tiger it isn't. Well done MAC, brilliant idea there, make it as awkward as possible to upgrade. Welcome to special tools which you aint got give us lots of money philosophy. .....nice hardware, abysmal profit obsessed company to deal with. All in all a very unpleasant experience. No use to me, sorry.
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| Posted: Sun Jul 8th, 2012 17:24 |
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15th Post |
Robert
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Steve, check your PM's or contact me please.
____________________ Robert. |
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| Posted: Sun Jul 8th, 2012 17:44 |
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16th Post |
steve of oxford
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Doug wrote: Btw, you must have approached a genius at the genius bar, was there no one else serving?Genius? the only thing distinguishing them there 'genii' from PC world primates was the colour of their jumpers.
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| Posted: Sun Jul 8th, 2012 17:46 |
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17th Post |
steve of oxford
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Robert wrote: Steve, check your PM's or contact me please.Would if I could`find em. It's late and I've had enough.
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| Posted: Sun Jul 8th, 2012 18:08 |
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18th Post |
Robert
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steve of oxford wrote:Would if I could`find em. It's late and I've had enough. I understand, when you are ready. Should be around all day tomorrow.  From either the recent posts screen or click on the header, which should take you to the Home screen> There should be a green flashing spot, click on the messages and it should take you to your PM's.
____________________ Robert. |
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| Posted: Mon Jul 9th, 2012 00:40 |
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19th Post |
steve of oxford
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Robert wrote:steve of oxford wrote: Thanks JK, but like I said it was late and I'd had enough. MBP now has Snow Leopard, all fully functional. Oh boy what a carry on. We had to prepare image on bootable USB. .....and all because the 'genius' couldn't be bothered to give us an install from the shop disc.
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| Posted: Mon Jul 9th, 2012 01:02 |
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20th Post |
Robert
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Well, at least you are sorted Steve. In case anybody is wondering, now Apple's policy is not to include CD's with new computers and not to release OS's on DVD (although you CAN get it on a USB Thumb drive at great cost) how do you overcome the same issue as Steve encountered with current machines? Since Lion, 10.7.x the install includes a 'recovery section' on the hard drive in a small hidden partition. By starting the computer holding down the option (alt) key, which you can access the utility and recovery section. This only has a bare bones OS, it contains information about the computer and a mechanism to connect directly with the Apple servers so it can download the latest appropriate OS for that exact computer. It also has a utility section so you can carry out maintenance of the main OS partition such as repairing the partition, adding new partitions 'on the fly' and repairing permissions. When you go through the replace OS process it gives you some options but you end up with a new and most up to date OS which is appropriate for that computer. It isn't an upgrade path from Lion to Mountain Lion but it will (currently) give you the latest current version of Lion appropriate for that computer. So if the computer is a server it will load the server OS for example.
____________________ Robert. |
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