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| MAC P-poor service - Page 1 | |
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| Posted: Sun Jul 8th, 2012 06:16 |
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1st Post |
steve of oxford
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More on my macbook.... ....it has osx 10.4.11 tiger, media players won't iwork with this version. So, I need an upgrade. Off I goes to the nearest MC shop in Reading, to eventually be acknowledged by staff. ....asked what time my appointment was. Explained I didn't have one and as far as I was aware I was standing in a high street shop, not my GP's Explained I needed to go to Lion, but that tiger doesn't have the mac app update function, so could I purchase a disc. Was then told that mac don't do discs, everything is online, and that to go to Lion I have to go to Snow Leopard first, but Snow Leopard is not a download. So the upshot here is that I'll get stung twice, and also have to WAIT for SL disc to arrive first. Shop assistant then rudely disappears to see to his 'appointments'....without providing ME as a CUSTOMER with what I want. If I were to give further description to this abysmal level of service, it would be something along the lines of;....absolutely shite and if this is the crack I'm going off MAC's I think I'll visit the store again, preview and test a £2,000+ G5....for my son who is doing IT at Nottingham.....then tell the sackless bstds why there won't be a sale.
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| Posted: Sun Jul 8th, 2012 06:25 |
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2nd Post |
Doug
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Apple do snow leopard on DVD and lion in a USB, so you were misinformed Prices here are $29/$39 apple/high street for sl and $79/$89 for lion Lion is upgrade only, not sure about sl Best bet is to check if the $39 sl disc will run on your mac (call apple) then with your newfound ability to download from the app store purchase your app store upgrade (best bet is to wait for mountain lion later this month though - $20)
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| Posted: Sun Jul 8th, 2012 06:30 |
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3rd Post |
Doug
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Btw, you must have approached a genius at the genius bar, was there no one else serving?
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| Posted: Sun Jul 8th, 2012 06:35 |
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4th Post |
Doug
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Getting billed twice, but not really getting stung since new versions of OSX once cost $130 (still half of windows cost) and now cost less than $100 even in the worst case described above and as little as $20 if your mac was running snow leopard (post August 2009) and you upgrade later than this month
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| Posted: Sun Jul 8th, 2012 06:36 |
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5th Post |
steve of oxford
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Doug wrote:Apple do snow leopard on DVD and lion in a USB, so you were misinformed Yes I was misinformed, the staff there was an inpatient little prk. Besides, say for instance I took the MB in there without a hard drive, and asked for it back fully running with the latest software....it would have been done in store. So why couldn't I have been told?..." no problem SIR, leave it with us for couple of hour and we'll install for you. I tried phoning apple, but here in the UK we get a stupid robot asking us to talk to her as if she was a real person, well, forgive me but this is just downright insulting and I won't be talking to no profit maximising robot. So much for the great MAC reputation of sterling customer service....what a load of baloney, it's just total shyte.  Time for a cracked download.....not difficult to see why people do this.
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| Posted: Sun Jul 8th, 2012 06:46 |
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6th Post |
Doug
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http://www.appleinsider.com/articles/09/08/27/apples_snow_leopard_disc_will_install_on_tiger_macs.html
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| Posted: Sun Jul 8th, 2012 07:01 |
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7th Post |
steve of oxford
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Doug wrote:http://www.appleinsider.com/articles/09/08/27/apples_snow_leopard_disc_will_install_on_tiger_macs.html Very kind of you to provide that info Doug, but I already know it will install. The problem is that with a MAC store just down the road, I expect to walk in, and walk out satisfied. Given their alleged service standards if I ask them to go up to the car park and change my engine oil, I expect it to be done. What kind of outfit is it that doesn't provide a means of software upgrade by walking into their high street branch?.... ....I can tell you: one that wants to make you wait, look down it's nose at customers with a stupid appointments system in a high street shop, and sneakily sting you twice for one product. Oh and I did manage to get through by phone to the Reading branch and ask for SL on a USB drive, guess what?...they're out of stock. WRONG ANSWER, TOTALLY USELESS! Count on it I will be going back into that branch, and after wasting a good couple of hours of staff time, telling them why `i wouldn't buy from them. ....same revenge trick also works with car dealers, go back another time, take a test drive, a long one, waste plenty of fuel and staff overheads, then tell em why you won't be buying the car. Done it myself, and they don't like it. Mac?...PAH! nicely built gear but crap customer service. PC world do better, frankly.
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| Posted: Sun Jul 8th, 2012 07:12 |
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8th Post |
Doug
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That trick really doesn't work, since the staff still get paid and you just end up wasting a couple of hours of your own time Sometimes you get to deal with jerks You could cut off your nose and abandon the Mac, you could try to work your way through their phone system to get to a real person (apple are pretty wise about this and it should be easy to get to a real person, you can go elsewhere, you could steal their software (sorry crack it) I recommend you call them, suffer through the robot, maintain your composure and express your concerns. - if you order online you could usually have an item like this in 3 days and if you have any trouble ask to 'escalate' the issue Also, are you sure you didn't just get out of bed the wrong side...  steve of oxford wrote: WRONG ANSWER, TOTALLY USELESS! My experience of Apple with one exception 7 years ago has been the polar opposite of yours
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| Posted: Sun Jul 8th, 2012 07:39 |
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9th Post |
Robert
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Steve, Check your PM's...
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| Posted: Sun Jul 8th, 2012 08:04 |
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10th Post |
steve of oxford
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Doug wrote:That trick really doesn't work, since the staff still get paid and you just end up wasting a couple of hours of your own time My experience of Apple with one exception 7 years ago has been the polar opposite of yours I would agree on your experience being the opposite of mine, and there is reason for this;...here in the UK customer service has gone right down the pan. Also, I'm from an age when serving customers meant something, so if I get mugged around I tend to get quite nasty. Trust me, wasting their time when they could be making commission does upset them, especially if you remind them of the fact. My position is; me customer, they serve. There's an additional factor in this however; obviously being in Australia you won't know Reading England, but I can assure you if there was a league of utterly useless UK towns Reading would be at the top of the list. What we've been finding for years now it has something to do with local education boundaries, for example go to Oxford and you really do notice a big difference in service standards compared to Reading. Same difference is noticed going east into Wokingham. Not to say any kids leaving school in the Reading area who go into shop work are thicko's, but we draw our own conclusions around here. "dunno, nah we aint got them, never erd of it mate, and even fk-off somewhere else then", are all too common attitudes from shop staff in these parts. I remember not so long ago going into Reading and asking for a slide rule, I should have had a DV camera to record the gormless look on faces. Went to Oxford and every shop assistant who didn't have any in stock still knew what I was talking about. Here's another recent example; going into Reading BMW mini dealership for a thermostat.....had to wait for the storeman and one of the mechanics to stop punching each other, and that was in the middle of the showroom! There's something in the fact that Oxford has Oxford university, and Wokingham area abuts Eaton's patch. Whatever....don't expect to go into Reading and as a consumer receive professional service, and that's aside from Apple's git policies. The way I see it, if I go into a shop and don't leave with a smile on my face, then the shop has got something badly wrong. MAC had an epic failure this morning. No, I will not be talking to robots, and no I will not be increasing my phone bill either, and no, I will not wait for this software. Though I might actually just wipe OSX altogether and install linux. My lad is currently downloading OSX SL, from 'somewhere'....had MAC not been such gits with the upgrade access we wouldn't be doing this, so the fact that there's a bit of piracy going on is entirely MAC's fault.
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